Sutton Harbour expands marina team with new hire to improve services
Sutton Harbour Marina has created a new customer service position to help the marina team provide an even better service for berth holders and visiting guests.
Marlene Ransley has taken on the role of Marina Customer Service Assistant at the 5 Gold Anchor marina based in the heart of Plymouth.
The appointment ensures there is always a constant point of contact at Sutton Harbour Marina for berth holders, and will help the team to maintain an excellent level of customer service to meet the needs of visitors and berth holders.
Marlene’s role is one of two new positions created at the marina this spring to help improve services, with an additional new Berthing Assistant position also created, to expand the marina’s berthing team.
Originally from Doncaster, Marlene has extensive experience in the customer service industry. She moved to Plymouth after meeting her husband, a former fisherman, and the couple are set to celebrate their 30th wedding anniversary this August.
Marlene has worked in customer service roles for nearly 30 years and is delighted to be combining her skills with her passion for boating.
Marlene Ransley said: “I don’t feel like I’m coming to work as there is such a lovely team here at Sutton Harbour Marina, and what better place to work than this beautiful marina in Plymouth.
“I’ve lived in Plymouth for nearly 40 years, and I’ve been around marinas and boats for a long time, so I feel confident that I have a lot of local knowledge that can benefit our berth holders. Customer service is in my nature; if I can help someone I will – and if I can’t, I will find someone who can. The challenge will be getting to know the system and how everything works.”
Marlene spends a lot of her free time in and around Sutton Harbour and Plymouth’s stunning coastline with her husband Joe enjoying the water on their own boat, which will soon be back berthed in Sutton Harbour Marina for the summer months.
Marlene added: “I don’t sail myself but my favourite activity is sitting on the boat, turning my phone off, and reading a book with my dog Skipper.”
Marlene’s appointment is the second new addition to the Sutton Harbour Marina team this spring, after the recent hire of new Berthing Assistant, Chris Johns, expanding the berthing team at the marina. Chris was born and bred in Plymouth, and enjoys being on the water, fishing with his family.
Chris said: “My dad used to be a fisherman, so I’ve been around boats my whole life. We try to get out on the water as often as possible to go fishing all the time as a family.
“I just like being around boats and water in general, and I live on the Barbican alongside Sutton Harbour so I’m always near the sea, which makes this job perfect for me; I just really enjoy it.”
Sutton Harbour Marina is based in the heart of the historic harbour of Plymouth, Britain’s Ocean City, and offers berths for up to 420 vessels.
Mark Brimacombe, Marina Manager, said: “It’s fantastic to welcome Marlene and Chris to the team, and to have two such passionate boating enthusiasts working with us.
“We are very proud to be a 5 Gold Anchor Marina which is already recognised for its excellent customer service and both Marlene and Chris’s new roles have been created because we want to continually improve our offer for boat owners in Plymouth, to ensure they are well looked after and all of their needs can be met efficiently.”